Sales policy

Welcome to ElectroQC's Sales Policy page. This section describes our conditions of sale and commitments related to the purchase of your appliances for our Gatineau, Laval, Lévis, Longueuil and Longueuil l'entrepôt branches.
We are committed to offering our customers :
- clear and transparent purchasing conditions,
- standard returns and refunds,
- secure payment methods,
- flexible delivery options adapted to each region,
- professional after-sales service.
This policy applies to all purchases made on electroqc.ca, whether online or in-store at one of our above-mentioned locations.

Our branches concerned

Each branch offers personalized service and expert advisors to support you.

City	Phone	Address
Laval	(450) 314-3740	500 Boulevard Arthur-Sauvé, Laval, QC H7R 3V4
Lévis	(418) 837-8181	5125 Boulevard Guillaume-Couture, Lévis, QC G6V 4Z6
Gatineau	(819) 893-0699	358 Rue Saint-André, Gatineau, QC J8P 4E7
Longueuil	(450) 674-8181	1090 Marie-Victorin Boulevard, Longueuil, QC J4G 2H9
Saint-Jean-sur-Richelieu	(438) 817-8181	126 Jacques-Cartier St. N., Saint-Jean-sur-Richelieu, QC J3B 6S5

General terms and conditions of sale at La Grange Liquidation

Prices and taxes

All prices are in Canadian dollars (CAD). GST and QST sales taxes are not included in our prices.
Applicable taxes will be automatically added at the time of purchase. Furthermore, we reserve the right to modify our prices without prior notice.

Accepted payment methods

For your convenience, we accept multiple methods of payment at all our branches in Laval, Lévis, Gatineau, Longueuil and Longueuil l'entrepôt:

Visa and Mastercard
Interac debit card
Bank transfer
Cash (in store only)
Flexiti financing

Payment and Delivery Planning

IMPORTANT Payment in full is required before any delivery can be scheduled. This rule applies to all our stores. Therefore, no payment will be accepted upon delivery of your appliances.

Product availability

We maintain an accurate inventory in each of our branches. Some products can be taken away immediately after purchase. Your salesperson will inform you of the specific recommendations for the product you have chosen.

Attention: liquidation and unpacked products are available in limited quantities.

Detailed invoice

You will receive a detailed invoice with your purchase, including product description, price, applicable warranties and serial number. Keep this invoice for all warranty claims.

Warranties on appliances and furniture at La Grange Liquidation

Quebec legal warranty

All our appliances come with a mandatory legal warranty. This protection is provided by the Quebec Consumer Protection Act.
Our stores are bound only by this legal warranty. We are not bound by any other conventional or legal warranties.

Manufacturer's warranty

Your appliances are also covered by a manufacturer's warranty. However, this warranty is separate from our obligations. Therefore, all claims must be made directly with the manufacturer. Our stores have no obligation to honor the manufacturer's warranty.

Verification on delivery (48 hours) IMPORTANT - Mandatory verification deadlines

As-is« products» Checking must be carried out immediately upon delivery. If the product is not in the same condition
than in store, make all reservations with the delivery personnel on site.
Brand new products: You have 48 hours to report any problem. This includes apparent defects, aesthetic faults or non-conformity.
Important After this time, you lose your right to make a claim. No manufacturer will accept a late complaint.

Optional extended warranty

For added peace of mind, we offer an optional extended warranty. It offers extra protection for your appliances. Registration possible within the first 11 months. The warranty is renewable for up to 5 years. Consult our in-store advisors for more information.

Professional installation conditions

Attention Installation must be carried out by a professional with a valid RBQ license. The installation invoice is required to validate the warranty.
In the event of incorrect installation, a charge of 150$ applies. For customers more than 50 km from Montreal, add 1$/km.

Return and Exchange Policy

General policy: Final sales

FUNDAMENTAL RULE: All our sales are final. This policy applies to all our branches in Longueuil, Laval, Lévis, Gatineau and Longueuil l'entrepôt. Therefore, no refunds are given after acceptance of delivery. Be sure to make your choice before purchasing.

Exceptions : Delivery problems

However, there are exceptions. If the product presents a problem existing at the time of
If you are not satisfied with the delivery, you have recourse. Similarly, if the property does not conform to the description given, contact us quickly. Send your request via contact form as soon as possible.

Possible solutions
• Option 1 - Refund The amount debited will be credited to your account as soon as possible.
• Option 2 - Exchange We can offer you a similar product. The price will be equal or
higher than the initial product

Return of delivered items

In exceptional cases, we accept to take back a delivered item. A credit note will be issued. The amount corresponds to the price paid for the device, including taxes.

Cancellation before delivery

If you cancel your order before delivery, we will issue a credit note. This corresponds to the deposit paid, or the full amount if the invoice was paid in full...

Exceptional refund with costs

In very exceptional circumstances, a refund may be granted. However, charges always apply. Restocking fee: 25% of the invoice amount (including taxes). In addition, you are entirely responsible for return shipping costs.

Delivery of your household appliances

Our 5 branches offer a professional delivery service. Service areas vary according to your reference store.

Delivery zones by branch

Électroménagers Laval
Our Laval store (500 Boulevard Arthur-Sauvé Laval, QC H7R 3V4) serves one of southern Quebec's major urban centers. We also deliver to the surrounding area. Contact us at (450) 314-3740 to find out about delivery zones, costs and times.

Électroménagers Lévis
In Lévis (5125 Boulevard Guillaume-Couture Lévis, QC G6V 4Z6), we cover the entire city and surrounding area. For more details on your area, call our team at (418) 837-8181 and we'll let you know about applicable fees and lead times.

Électroménagers Gatineau
Our Gatineau branch (358 Rue Saint-André, Gatineau, QC J8P 4E7) serves the city and part of Montreal. Contact our team at (819) 893-0699 to check if your address is in our delivery zone.

Appliances Longueuil
In Longueuil (1090 Boulevard Marie-Victorin Longueuil, QC J4G 2H9), we cover mainly the south shore of Montreal and surrounding areas. Call us at (450) 674-8181 to confirm availability in your area.

Longueuil L'entrepôt (Saint-Jean-sur-Richelieu)
Our Saint-Jean-sur-Richelieu warehouse (126 rue Jacques-Cartier N. , QC J3B 6S5) serves the surrounding areas. Contact our team at (438) 817-8181 for delivery details.

Picking up your old appliances

We can collect your old appliance at the time of delivery. This service facilitates the installation of your new appliance.
Please note Your old appliance must be unplugged, emptied and ready for removal. Additional charges apply if we have to move it.

Store pickup

For some products, in-store collection is possible immediately after purchase. Your sales assistant will give you specific recommendations depending on the appliance you have chosen.

FLEXITI financing

To make it easier for you to buy appliances, furniture and mattresses, we've partnered with Flexiti. This service is available in all our branches.

Adapted Financing Options

Flexiti offers several payment plans to suit your budget. So you can spread the cost of your appliances over several months. What's more, our terms are attractive and transparent. Our advisors will help you choose the option that suits you best.

Apply for Financing

Visit us directly at any of our branches. Our advisors will guide you step-by-step through the application process. Don't forget to bring valid identification. It's a quick and easy process to get your Flexiti financing.

Find out more about Flexiti

Visit our page dedicated to Flexiti on our website. You'll find all available options, eligibility requirements and a payment simulator.

In-store request

You can apply for financing directly in-store at 5215 boul. Bourque, Sherbrooke, Canada, Quebec. Our advisors will guide you through the process. Bring valid identification.

Consumer Protection and Legal Compliance

Our appliance stores comply fully with Quebec's Consumer Protection Act. So your rights are protected at every stage of your purchase.

Right of Withdrawal (Distance Selling)

For any contract concluded at a distance (online or by telephone), you benefit from a withdrawal period. Under Quebec law, this period is 10 days, free of charge or penalty. Certain legal exceptions may apply.

Clear and transparent information

We are firmly committed to providing you with complete and accessible information:
o Clear display of all our terms and conditions
o Full documentation in French
o Detailed invoice for each purchase
o Full explanation of your rights and guarantees

Dispute Resolution

In the event of a complaint or dispute, first contact the branch where you made your purchase. Our team is here to find a quick solution.
You can also reach us by :
- E-mail: via contact form
- Customer service & after-sales service: 450 674 8181

General and Legal Provisions

Information accuracy

We make every effort to provide accurate information about our appliances. Nevertheless, errors may occur (typographical errors, inaccuracies, omissions). We therefore reserve the right to correct any errors without prior notice. In addition, colors may vary depending on your monitor.

Changes to this Policy

This sales policy may be modified at any time. Changes take effect as soon as they are published online. The version in effect at the time of your purchase applies to your transaction.

Quantity limits

We reserve the right to limit quantities sold. This applies in particular to clearance products and special promotions at our branches.

Applicable law

This policy is governed by the laws of the province of Quebec, Canada. In the event of a dispute, the courts of Quebec shall have exclusive jurisdiction.